My wife's had a tata-indicom connection in Trivandrum, it got expired recently because the computer there went faulty and nobody was using the connection.
I had to work from home this week. I reached trivandrum tuesday afternoon and my father-in-law called tata-indicom. We thought since we had connection in the past wiring and related stuff would be easy and could esaily renew the connection.
After several calls, executive came on wednesday night. ( it was my need, i should have gone to their office directly ). Executive said, he would be able to provide connection by Thursday evening. I requested him to do it by Thursday morning. He said he will try his level best. Everybody was happy, but it was just a "mannar mathai" promise.
Whenever we call Tata-Indicom's executive he will say - " people have just started, they will reach your house anytime". It seems Tata's marketing and sales executives live in someother decade.
Started callig every 3-4 hours, you always get the same answer - "they have just started or going to start etc etc etc"
And on friday afternoon, my father-in-law went to their office and demanded the cheque back. And finally they said people will come by 3pm and do the work.
And by 3:30pm i got a call that a VSNL guy is waiting outside. The gate was wide-open and he was talking in his mobile sitting in his scooter. I waited there for 5 mins, but he was no taking not of my presence. Finally i went back and stood in the car shed. After his talking, he took the scooter straight to the car-shed. He climbed down, first refused to acknowledge my presence, and then asked me "veetil arum ille" ? Hmm... may be i have less glamour. I said i am in charge :) he does not seem to believe. Curse my servant look :)
And then he asked me - "cables not there?" and he started looking for the cables. Tata-Indicom had removed the cables from road to house when the connection expired earlier. I lost hope...! So this guy is not going to do anything. I got a feeling.
And he started asking for the "routers", "cables", "adapters" of previous connection. I dont have any issues re-using those. But when a new connection is taken, with all the new setup and installation charges, we expect new equipments. The older ones should be recovered when the connection is terminated. And he had a story - "TATA INDICOMM has ROUTER shortages. He came , just because the connection is URGENT. If i dont need older routers, he will go back"... Ok, so i agreed. TATA- Indicomm is into this business and is facing severe modem/router/cables/adapter SHORTAGES. Poor guys.
He took all the old equipments and powered it all, connected the cables. and asked for my laptop to connect it... BUT NOBODY HAS COME YET TO EXTEND THE WIRES FROM ROAD TO THE HOUSE. The Tata-Indicom service just want to demonstrate how to connect the network cable to my laptop......
He also had a reason - "Minimum 7 days connection time is taken usually. Executives simply promise what they cannot deliver". Perhaps TRUE. But they should solve this themselves. And correct this if they want good business. I DONT CARE. I DONT HAVE TO CARE.
FOR ME I KNOW ONLY ONE THING - TATA INDICOMM IN TRIVANDRUM SUCKS!
Now the guy after connecting the MODEMS have gone out. I am waiting for him and for the cable guys to come atleast today evening.
I dont know whether I will be able to post this using a Tata indicomm connection. If not i will post this after reaching back bangalore.....
2 comments:
Not only in trivandram it sucks everywhere. One of the poorest service.
Exactly, Indicom is really pathetic. Not only in Trivendrum, but every where else too. Delhi is supposed to be the capital, so they should give the best service here. but, they are cheaters, liars and posses no customer friendly behavior. Dont buy them, just boycott them to teach a lesson to these vendors.
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